Term of Service
Last Updated: 16/01/25
Welcome to Scalura! These Terms of Service (“Terms”) govern your use of the products and services provided by Scalura (the “Agency,” “we,” “our,” or “us”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.
1. Overview of Services
Scalura is an AI Automation Agency that provides AI-driven solutions tailored to coaches and businesses. Our services include, but are not limited to:
- Cold Call AI Voice Agents
- Inbound AI Voice Agents
- Outbound AI Voice Agents
- Customer Service AI Voice Agents
- General AI Agents
- WhatsApp AI Agents
- Instagram AI Agents
- Email AI Agents
These solutions are designed to help you generate qualified leads and schedule appointments automatically using AI-powered agents.
2. Eligibility
By using our services, you represent that you are:
- At least 18 years old or of legal age in your jurisdiction.
- Authorized to enter into a binding agreement with Scalura.
- Complying with all applicable laws and regulations.
3. User Responsibilities
When using our services, you agree to:
- Provide accurate and up-to-date information.
- Use our services in accordance with applicable laws, including but not limited to data protection and telecommunication regulations.
- Not misuse or exploit the AI solutions for unlawful or harmful purposes, including spamming or harassment.
- Protect any credentials or access keys provided for using Scalura’s services and notify us immediately if you suspect unauthorized access.
4. Service Delivery
We strive to provide high-quality AI solutions; however, you acknowledge that:
- Scalura’s services depend on third-party integrations, including telecommunication providers, social media platforms, and email services. Scalura is not responsible for service interruptions caused by third-party platforms.
- The accuracy and effectiveness of AI agents may vary based on the quality of data provided by the user and other external factors.
- Scalura reserves the right to modify, suspend, or discontinue services with or without prior notice.
5. Fees and Payment
- Fees for our services are outlined in the service agreement or on our website. All fees are non-refundable unless explicitly stated otherwise.
- Payments must be made in the currency specified, using the payment methods accepted by Scalura.
- Late payments may result in service suspension or termination.
6. Intellectual Property
- Scalura retains ownership of all intellectual property rights related to its AI solutions and services.
- You are granted a limited, non-exclusive, and non-transferable license to use Scalura’s services solely for your business purposes.
- You may not copy, modify, distribute, or reverse-engineer any part of Scalura’s services.
7. Data Privacy and Security
Scalura is committed to protecting your data. By using our services, you agree to our Privacy Policy, which outlines how we collect, process, and safeguard your information.
8. Limitation of Liability
To the fullest extent permitted by law, Scalura shall not be liable for any:
- Indirect, incidental, or consequential damages.
- Loss of business, revenue, or profits arising from the use of our services.
- Damages resulting from third-party service disruptions or user-provided data inaccuracies.
9. Indemnification
You agree to indemnify and hold Scalura harmless from any claims, damages, or expenses arising from:
- Your misuse of our services.
- Breach of these Terms.
- Violations of applicable laws or third-party rights.
10. Termination
We reserve the right to terminate or suspend your access to Scalura’s services without notice if:
- You violate these Terms.
- Your actions harm Scalura’s reputation or integrity.
- Payment obligations are not met.
11. Modifications to the Terms
Scalura may update these Terms from time to time. Changes will be effective upon posting on our website. Your continued use of our services constitutes your acceptance of the revised Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.
13. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
Email: contact@scalura.com
Phone: +91-8920661972
Address: 33, 2nd Floor, Sector 48, Faridabad, Haryana-121001
By using Scalura’s services, you acknowledge that you have read, understood, and agreed to these Terms of Service.